Refund & Exchange


We do not offer refunds on any order placed as products are one of its kind made by hand.


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Please do make sure that the product is returned to us in the condition you received it, with the tags intact. We do not accept returned merchandise if the price-tag is removed. We will strive to process all returns within five working days. Stained, washed, used, ironed garments or saris cannot be returned or exchanged. All exchange requests are subject to the discretion of the ‘Pankaja Sethi’ team.


We work in collaboration with weavers, craftspeople and home-based women workers who work in rural parts of Odisha and use only handcrafted materials. The irregularity in weave and texture is part the nature of handcraft product and it should not be considered as; damaged; or defect.